PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT PRACTICE TEST - 100% EXAM PASSING GUARANTEE (2025)

Peoplecert ITIL-4-Specialist-High-velocity-IT Practice Test - 100% Exam Passing Guarantee (2025)

Peoplecert ITIL-4-Specialist-High-velocity-IT Practice Test - 100% Exam Passing Guarantee (2025)

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?

  • A. Outcomes that are needed from the service
  • B. Specific technical requirements for the service
  • C. Key performance indicators for measuring success
  • D. Potential risks to the customer journey

Answer: A


NEW QUESTION # 12
At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined?

  • A. Design and Transition
  • B. Engage and Deliver
  • C. Onboard and Co-create
  • D. Explore and Improve

Answer: C


NEW QUESTION # 13
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?

  • A. Make the team aware of the organization's governance policies
  • B. Start a request for proposal (RFP) exercise to find a consultant who can document the value streams
  • C. Identify all the practices the organization is currently using
  • D. Agree on the appropriate level of detail and perspective describing the value stream

Answer: D


NEW QUESTION # 14
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

  • A. 'focus on value' guiding principle
  • B. service value system
  • C. four dimensions of service management
  • D. 'service request management' practice

Answer: B


NEW QUESTION # 15
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

  • A. The service should be available 99.9% of the time
  • B. The service will display a list of items uploaded by the user
  • C. The service must comply with data privacy regulations
  • D. The service must support multiple file formats for upload

Answer: B


NEW QUESTION # 16
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